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26 June 2018 (Updated)
 

Professional Camcorder XF405 / XF400 - Notice Regarding Issues Related Interlaced Recording and White Balance

 
Thank you for using Canon products.

We have determined that a recording error may occur with the XF405 / XF400. The details of the phenomenon and support plan are described below.

Link to the Firmware resolving this phenomenon is available below.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.

Phenomena
  1. Image quality degradation, such as color misalignment or edge distortion, may occur in the recorded footage when using the following combination of settings:
    • recording format XF-AVC
    • frame rate 59.94i (50.00i)
    • 1920 x 1080 resolution
  2. Depending on usage conditions, a white balance error may occur when using Auto mode or a Special Scene mode* (*Portrait / Sports / Night Scene / Snow / Low Light / Spotlight).

Affected Product
Phenomenon 1: XF405 / XF400 Camcorders equipped with Firmware Version 1.0.1.0
Phenomenon 2: XF405 / XF400 Camcorders equipped with Firmware Versions 1.0.0.0 to 1.0.1.0

Market Support
Firmware Version 1.0.2.0 (or later) resolves this phenomenon.
Download Firmware Version 1.0.2.0

Contact Information for Inquiries
Please contact your nearest Canon Service Center if you have any queries.