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20 June 2018 (Updated)
 

EOS C200 / C200B Digital Cinema Cameras - Notice Regarding Interlaced Recording Issue

 
Thank you for using Canon products.

We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.

Link to the Firmware resolving this phenomenon is available below.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.

Phenomena
Image quality degradation, such as color misalignment or edge distortion, may occur in the recorded footage when using the following combination of settings:

  • recording format XF-AVC
  • frame rate 59.94i / 50.00i
  • 1920 x 1080 resolution

Affected Product
EOS C200 / C200B Digital Cinema Cameras equipped with Firmware Version 1.0.3.1.00 are affected.

Market Support
Firmware Version 1.0.4.1.00 (or later) resolves this phenomenon.

Download Firmware Version 1.0.4.1.00

Contact Information for Inquiries
Please contact your nearest Canon Service Center if you have any queries.